Customer Testimonial
“It's challenging to keep up with today's ever-changing services. We needed a company that would “go to work” for us – and provide us with a complete solution customized for our specific needs.
We didn't have the time or the resources to build it in-house. Splice delivered a low cost solution with the highest quality. They managed the installation of over 80 circuits and delivered them on time. We have a network that we can rely upon.
Splice is not just another service provider, they truly are a “Network Solutions provider”. The Splice Team managed the process end to end, from design to service delivery, to turn up and testing. This freed up my internal team, enabling us to focus on a newly acquired company and the integration of it into our core business operations.”
Splice CLEC Customer
Customer Care
The Splice Experience. Simplified Carrier Management.
Welcome to the Splice Support and Service Delivery Team. Our team is your team. Part of your staff, not your payroll!
Splice Customer Service Mission
The mission of our team is to provide our clients and their customers with the highest caliber of service and professionalism as we manage the multifaceted environment of telecommunications.
Our team enjoys more than 40 years combined industry experience. We are well versed in project management, implementation and are driven by processes and procedures that are designed for excellence. The Splice Service Delivery Team allows our clients to focus on their own core business by eliminating the headache of managing ‘the carrier’ to deliver services.
Service Delivery
Splice provides project management functions for some of the world’s largest organizations. No matter what business processes we own for our customers, we deliver our tailored solutions through strong strategic partnerships based on our core competencies of: 
- Large Scale Project Management and Implementation
- Quality Assurance and continuous improvement strategies
- Process driven procedures designed for excellence
These competencies provide a dynamic foundation of organizational skill allowing us to remain agile in meeting client and market demands, while maintaining operational excellence in the delivery of any service we perform for our clients. Our customers rest in our care as we manage the process for them.
Customer Care Center
Splice has 24x7x365 Network Operations customer support coverage. Our customer support staff is available to manage service tickets coordinating with the specific vendor and managing all testing, troubleshooting and onsite requirements necessary for resolution. Many Carriers offer proactive network monitoring. For those products / services Customer networks are proactively monitored for service disruptions. When sustained errors on a network are captured, customers are notified to ensure they are aware of a potential issue.
To open a maintenance ticket contact Splice technical support at support@splicetelecom.com or 1-888-ONSPLICE. Please reference your circuit ID#, installation address and service type when reporting a trouble.