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Director of Technical Operations
Press Releases
Splice Communications Launches Customer Connect Portal
Portal Provides One-Stop Access to Telecom Services, Billing and Support
“As many of our clients have experienced, great customer support isn’t always easy to come by with the major telecom providers,” said Andy Coan, president and CEO, Splice Communications. “Add in the complexity of working with multiple telecom providers and managing your network can become a frustrating, time-consuming process. Splice created Customer Connect to save customers time and money by putting all the information they need in one easy-to-access location. From order updates to billing history, our customers can find everything in one place, any time, using any browser.”
The Splice Customer Connect portal provides customers with secure SSL-encrypted access and full visibility into their networks, 24 x 7. Splice customers can quickly and securely check on a billing issue, make a support request or browse available telecom services from any Internet connection.
Customer Connect offers the following customer benefits:
• Visibility into network services - Enables real-time management and viewing of all pending, installed and disconnected circuits. Customers can move or change orders and receive a response in 15 minutes or less. IT administrators have the tools they need to evaluate their current services and identify needs or changes as they arise.
• Simple, convenient telecom billing - Provides a gateway to billing, enabling customers to make a single payment for all their telecom services, browse past invoices and obtain details on prior payments. The portal is a great resource in which to analyze telecom billing and expenses and to identify overspending and billing errors.
• Quick and convenient support - Customers can easily and quickly request support during an outage and receive a response in less than 15 minutes. Customers can see what circuits are affected and take action.
• Consolidated collection of resources - Provides access to multiple resources into a single location, including contracts, literature, and promotions, reducing help desk inquiries and empowering customers with self-service options.
The Customer Connect portal is accessible to Splice customers at www.splicetelecom.com.
About Splice
Splice Communications, Inc. is a single-source provider of custom data network solutions backed by a laser focus on delivering outstanding customer support. Splice’s telecom experts specialize in the design, implementation and management of network solutions that best meet customers’ needs and alleviate the challenges of working directly with multiple communications vendors. Splice’s cost-effective solutions free up customers’ internal resources, enable more responsive and reliable network performance, and help lower the overall costs for network services. Through its core offerings which include Dedicated Internet Access, Private Line, MPLS, IT Outsourced Services and Managed Services, Splice eliminates network management headaches by providing one contract, management portal, support team and invoice. Splice is headquartered in San Mateo, California. al is accessible to Splice customers at www.splicetelecom.com.
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Media Contact
Carol Kimura
Director of Marketing
T 650 577 2304 Ext. 2215
ckimura@splicetelecom.com
Splice Communications, Inc. is a single-source provider of technical consulting specializing in the design, implementation, and management of custom data network solutions – all backed by a focus on outstanding customer service. Splice’s telecom and IT experts represent more than a century of strategic and tactical experience in meeting the network requirements of data-driven enterprises.
Splice Communications, Inc.
4040 Campbell Avenue, Suite 120
Menlo Park, CA 94025
T 650 577 2304
info@splicetelecom.com
