Carrier Management

Few enterprises have the internal network expertise to understand the available carrier options for their network needs – especially when the best answer may involve a mix of carriers. Then there’s the frequent problem of how much time enterprises can waste reconciling confusing invoices, or struggling to get the carrier to respond to a service outage. On one hand, data and Internet connectivity are mission-critical. Yet procuring and managing these services is a complex specialty in its own right. Struggling with your own carrier management taxes internal resources, creates additional costs, and prevents IT personnel from more productive activities that support the company’s core mission.

At Splice, we’ve made it our business to be carrier management experts. As a network solutions provider, we strive to add value across every aspect of your network connectivity needs. If you need a new circuit to handle a demanding application, we’ll find the right solution – even it means drawing on more than one carrier. If you’re struggling to plan for disaster recovery, look to us for carrier and route diversity. If your network goes down, we take responsibility for resolving the outage, no matter what. We consolidate it all, so you have one point of contact. At the highest level, our product is the simplification of your network activities. Our solutions make your life easier throughout the four key areas of effective carrier management: custom design, provisioning, unified billing, and support and monitoring.

Custom Design

Splice considers capacity planning, network reliability, traffic engineering, and disaster recover needs to design and implement a custom network plan tailored to your business needs As an outsourced network provider, we’re free to use multiple carrier networks in any combination necessary in order to meet your specific requirements. These custom designed circuits are supported by Splice’s industry-leading Tier 1 SLAs. Using Splice gets you competitive pricing on the most efficient circuit design regardless of the mix of carriers involved.

Provisioning

Our experienced technicians understand the finer points of circuit provisioning with an insider’s knowledge that helps avoid technical roadblocks. We audit all the provisioning information as it comes in from each carrier to verify its accuracy, and negotiate changes and corrections if necessary – so you don’t have to. Likewise, we pre-test new circuits and network elements prior to going live, as we coordinate dispatches to fix problems at various locations and perform end-to-end testing beforehand to ensure a seamless experience.

Unified Billing

As your single source of contact, Splice delivers a consolidated easy-to-read bill that specifies the correct invoice amount every month – no matter how many locations or circuits are involved. If the carrier makes an error when billing Splice, we sort it out and get an adjustment before you ever see it. As a result, accounts payable no longer has to search through a multi-page bill, then track down whoever is responsible in the organization to justify line items.

24/7 Support

Once services are installed, we offer a dedicated account team that is responsive, knows your business, and is committed to driving results whenever there’s a problem. Weekend, evenings, nights, and holidays, we leverage our carrier relationships and experience in navigating support channels within carrier organizations. We can escalate your situation more quickly with the carrier, contact just the right person, and apply our familiarity with the carrier’s ticketing system to bring about a successful resolution.

Network Monitoring

In addition, we offer the option of proactive network monitoring for the networks we design and provision. Splice maintains its own network operations center as an entire back office mechanism for customers. Our NOC operates around the clock, constantly monitoring the network as a proactive response to a customer’s service breakdown, so that we can open a trouble ticket with the carrier and inform you in a timely manner if a problem occurs.

Benefits of Outsourcing with Splice

• Best-of-breed expertise on multiple carrier networks. Supports carrier- and route-diversity.
• One point of contact for all your telecom services.
• Reduced costs and better control of telecom expenses through centralized billing across multiple carriers.
• Improved carrier service performance to reduce outage times.

For more information or to request a quote, please fill out the Request Info form.