Network Management

Managing a complex multi-carrier network comes with its own challenges—Issue resolution, outages and inaccurate bills—to name a few. We understand that one size does not fit all and offer custom Network Management Solutions (NMS) backed by our extensive experience, relationships with 60+ carriers and expertise in data networking solutions.

Several network management options give you the flexibility to select only the services you require. Our custom network designs take into account your existing infrastructure and are built to be both cost-effective and high-performance. We also offer the option of offloading the project management and day-to-day management challenges to our experienced team. Whether you’re starting from scratch, moving or adding locations, need help provisioning carrier circuits or have a network that requires ongoing management, Splice will save you time and money and help you get the most out of your investments.

Network Design Services - Designing a network tailored to your business needs

Splice provides customized design services to provide performance and flexibility. We work with you to determine the short- and long-term business and technical objectives of your company and present you with customized, vendor-agnostic solutions. Based on our many carrier relationships we provide the optimal solution with competitive pricing. Network Design Services include:

• Contract review of existing service
• Pricing and presentation of multiple carrier solution options
• Introduction and management of equipment partners

Outsourced Provisioning Services - Installation and provisioning of all circuits

Splice’s Outsourced Provisioning Services provides full management of all your provisioning and implementation projects. Our expertise in navigating the carrier channels enables us to quickly resolve, and in some cases, prevent any potential provisioning challenges. In most cases, we resolve issues in one third of the time it takes the carriers to resolve problems on their own networks. Outsourced Provisioning Services include:

• Implementation of new data services and circuits
• Change management of data services, including router upgrades
• Move and disconnect orders
• Status updates per your specifications
• Issue escalation with carriers during implementation process
• Coordination of end-to-end testing with the carrier
• Follow up with carrier to ensure milestones are met

Network Operations Management Services - Leaving network management to the experts

Management of your entire network infrastructure, including all network hardware and software, allows you to dedicate more time and resources to higher priority business initiatives. Splice proactively monitors for device failures or circuit anomalies, and remotely troubleshoots the problem – often before you’re even aware a problem exists. If a device malfunctions, we know it instantly and either reset it or diagnose further. Network Management Services include:

• 24x7 L1-L3 infrastructure management of the entire hardware, software, and network stack
• Development and deployment of management and Operational Support

Additionally you can take advantage of Splice’s a-la-carte Network Operations Management services:

• Outsourced NOC Services (Ticketing)
• Network Monitoring

Telecom Billing Audit Services - Ensuring your bills are 100% accurate

If you have multiple locations, several different circuits and services provided by one or multiple carriers, you’re most likely paying for carrier billing mistakes. Overcharges or invalid charges can drive up your bill quickly, and you may not have the in-house resources to review your monthly statements to ensure those errors are corrected. Splice has the expertise to audit your monthly statements, find the errors and then follow up with the carriers to correct them. We ensure you’re not paying for services you’re not using—potentially saving you hundreds or thousands of dollars every month.

The benefits of Splice’s complete Network Management Solutions are clear. Splice provides the assistance when and where you need it so you can focus on taking your business to the next level:

• Timely, effective escalation of network issues to appropriate groups within the carrier company
• Rapid problem resolution to improve performance and minimize downtime
• Valuable performance insight and detailed reporting via the Splice Customer Connect Portal
• Proactive monitoring services alert you to potential problems

For more information, please fill out the Request Info form.