Outsourced Provisioning

Sometimes, customers don’t need end-to-end carrier management. Perhaps they’ve already ordered their own circuits directly from a carrier or reseller. Or they need to make changes to their existing circuits. For some companies, the arduous tasks of network provisioning, service management, maintenance, and monitoring can all be costly distractions to their core business priorities. Unfortunately, the increasing number of layoffs and consolidations among carriers has resulted in a severe drop in service levels to both small and Fortune-level companies. The resource costs to customers for filling in this service gap can be monumental. Mission-critical and time-sensitive service issues can have irreparable consequences if they are not addressed in a timely and professional manner.

Because of the overall expertise that Splice’s carrier management organization offers, we can provide outsourced provisioning and project management as a standalone service. Splice takes full ownership and management of all provisioning and implementation tasks on behalf of our customers. We project manage all aspects of this phase to navigate the carriers and relentlessly resolve any problems that may arise. What’s more, in most cases our provisioning methodology lets us complete the process faster than the carriers themselves can manage. Our track record in seamless provisioning for enterprises has turned several large ISPs and major carriers into satisfied and long-term customers.

Outsourced Provisioning Services

• New data implementation services, including data services, circuits, IP, private line, and more.
• Change management of data services, including router upgrades.
• Post-implementation support, including full network monitoring and maintenance.
• Trouble management – with a 24/7 NOC service – from problem discovery to escalation and resolution.
• Network design consultation.
• Flexible communication – with options to calibrate levels of involvement, from summary reports to protected access to all account activity.

For more information or to request a quote, please fill out the Request Info form.